HOA management software: repair requests come through the portal, not the phone.
HOA and building management software lets residential communities and managing agents track dues and service charges, expenses, repair requests, maintenance and announcements. At Pirdir, residents report faults through the portal and see what they owe, while the management follows income, expenses and the maintenance calendar on one screen.
Who it’s for
Homeowners associations, residential blocks and professional managing agents
Includes
Customer portal, income and expenses, maintenance, service
Setup
3–5 weeks
Starting price
Setup from €2,900
From a chain of phone calls to the resident portal
The same development, the month before and the month after going live.
Collecting charges
Each month the bank statement is matched flat by flat in a spreadsheet.
Transfers are recognised by the flat number in the reference and receipts go out automatically.
Matched in 10 minutesArrears reminders
The office phones each flat that owes, or leaves a note on the door.
Unpaid flats get one text with the amount and a payment link.
No chasing callsRepair requests
The building manager gets three calls a day about the same fault.
The resident reports it once and then follows its status in their own portal.
No repeat callsPlanned maintenance
Lift and boiler servicing is only remembered when the contractor calls.
Service dates sit in the calendar and the office is reminded a week before each visit.
No missed servicingof October service charges collected by the due date at the example development; before reminders and portal payments it was 64%.
11:40 · Block A lobby
Daniel sees the lift fault from flat 13 with its photo and passes the job to the lift contractor.
The path of a repair request
As you scroll, the resident’s screen updates.
The resident reports it
The fault is opened through the portal with a photo.
Someone is assigned
Maintenance staff or a contractor is assigned, and the resident sees who is coming.
On the way
When they set off, the resident gets a notification.
It’s closed
The job is closed, and the expense and job sheet are recorded.
Programs set up for HOA and building management
The most requested modules in this industry. They all connect to the same core, and you start with the ones you need.
A Monday at a building management office
A day for the six-person team managing a 96-flat development in four blocks, seen from Block A.
09:12
A bank payment finds its flat
This morning's bank feed shows October service charges for flats 4 and 7. The flat number in the reference matches them, and both get a receipt.
10:00
One reminder for unpaid flats
The 8 flats in Block A that have not paid get a text with the amount and a portal link. Priya in accounts does not phone anyone.
11:40
A lift fault comes through the portal
The resident in flat 13 reports a noisy lift with a photo and a short video. The work order goes to the lift contractor, who books a visit for 15:00.
14:05
Card payments in the portal
After the reminder, flats 10, 16 and 22 pay their October charge by card in the resident portal. The payments post to each flat and collection reaches 79%.
16:30
The day closes with collections and a job
Transfers from flats 18 and 24 match too, so October collection is at 88%. The contractor closes the lift job with photos and the €180 call-out goes into the maintenance budget.
Slide to see the price
Setup is paid once and includes the core and 2 modules. Usage is billed monthly per user, with a minimum of 5 users. Prices are in euros and exclude VAT; we confirm the final price in writing after discovery.
Example setup: managing a 96-flat development
These amounts come from our price list. You can change users and modules to fit your buildings in the pricing section.
Discovery
The unit list, how charges are set (fixed or by share), expense lines and maintenance contracts are written down.
Setup
All 96 flats and open balances are imported, and bank matching and the maintenance calendar are set up.
Trial
Block A residents are invited to the portal and the repair and payment flow runs for a week.
Go-live
Every block moves to the portal, and notices go out through it and by SMS instead of a group chat.
Building management · 96 flats, team of 6
Amounts in euros, excluding VAT. A payment provider for card payments is discussed during discovery; the final figure follows in writing.
Similar businesses
See how the same modules are set up in related industries.
Let’s move the “no hot water” calls into the portal.
On the call we talk about your blocks and units, how you charge residents and your maintenance contracts.
HOA management software: common questions
Ask anything not covered here on the call, and we’ll send the answer in writing too.
Does the software calculate dues and service charges?
Yes. Charges are billed per unit, by share or as a fixed amount, and payments are posted to each unit.
Do residents need to download an app?
No. The resident portal runs in the phone’s browser and can be added to the home screen.
Is it suitable for companies managing several communities?
Yes. Each community is kept separate, and the managing company sees a summary of all of them on one screen.
Can residents pay online?
Yes, if a payment provider connection is added, residents can pay from the portal and the payment is posted to their unit’s account.
How is the price worked out?
It’s made up of a one-off setup fee and a monthly usage fee per user. Setup starts at €2,900 and includes the core and two modules; each extra module is €650. Usage is €24 per user per month, with a minimum of 5 users. Prices are in euros and exclude VAT; the final price is confirmed in writing after discovery.
Let’s hear about your business in 20 minutes.
The call is free. By the end you’ll know which modules you need, how long setup will take and what it will cost.
On the call you’ll speak with Anıl and Hatice. They are also the ones who build your software.