Order management system: no more “where’s my order?”
An order management system records every step from the moment an order is received until it is delivered, and shows its status to your team and your customer. At Pirdir, an order reserves stock, sends a pick list to the warehouse and lets the customer know when it ships.
Who it’s for
Manufacturers and wholesalers taking orders by phone, email and WhatsApp
Where it runs
Browser and phone
Setup
3–5 weeks
Starting price
Setup from €2,900
Today an order arrives on WhatsApp, gets typed into a spreadsheet and is passed to the warehouse by phone. In Pirdir, it runs on one record.
Customer
Lines
Status
Due date
Documents
Can we make 10 pumps by tomorrow?
Tell the warehouse!!
6 parcels
The path of an order
As you scroll, the order moves on to the next step.
The order comes in
Orders from the phone, email, the B2B portal or a marketplace land in the same list.
It’s prepared
Stock is reserved and a pick list goes to the warehouse.
It’s shipped
A delivery note is issued and shipping details go to the customer.
Delivery and invoice
Delivery is recorded and the invoice is issued.
What an order management system does
Everything below comes ready. Field names, statuses and reports are adjusted to your business during setup.
One order list
Orders from every channel in one place.
Due date tracking
Orders at risk of running late stand out.
Stock reservation
When an order is entered, the items are reserved for that customer.
Customer notifications
Email, SMS or WhatsApp when the status changes.
Delivery notes and invoices
A delivery note at dispatch and an invoice on delivery.
Order reports
Orders and on-time delivery rate by customer, product and period.
Who is an order management system for?
It isn’t for everyone. We also spell out when it won’t fit, so nobody wastes time on a call.
A good fit
You may not need it
Slide to see the price
Setup is paid once and includes the core and 2 modules. Usage is billed monthly per user, with a minimum of 5 users. Prices are in euros and exclude VAT; we confirm the final price in writing after discovery.
Set up alongside it
They connect to the same core and share customers, documents and users.
Order management system by industry
The same module is set up with different fields and statuses in each industry.
Let everyone see where an order is.
On the call we talk about where your orders come from and where they get stuck, and we set up the order statuses to match your flow.
Order management system: common questions
Ask anything not covered here on the call, and we’ll send the answer in writing too.
Can customers see their order status themselves?
Yes, if the customer portal or B2B portal is set up. If not, an email, SMS or WhatsApp notification goes out whenever the status changes.
Do marketplace orders land in the same list?
Yes, if the marketplace integration is added; Amazon and eBay orders appear in the same list.
Can orders be shipped in part?
Yes. Part of the order is shipped, and the remaining lines stay open and are tracked separately.
Can we define our own order statuses?
Yes. Statuses such as received, in production, in quality control and shipped are set up to match your flow.
How is the price worked out?
It’s made up of a one-off setup fee and a monthly usage fee per user. Setup starts at €2,900 and includes the core and two modules; each extra module is €650. Usage is €24 per user per month, with a minimum of 5 users. Prices are in euros and exclude VAT; the final price is confirmed in writing after discovery.
Let’s hear about your business in 20 minutes.
The call is free. By the end you’ll know which modules you need, how long setup will take and what it will cost.
On the call you’ll speak with Anıl and Hatice. They are also the ones who build your software.