Field service management software: one record from call to invoice.
Field service management software turns a fault report into a work order, assigns the job to the right technician, takes the parts used out of stock and closes the job with the customer’s signature. At Pirdir this module comes ready, and the form fields and workflow are set up around your company.
Who it’s for
Service companies with two or more technicians in the field
Where it runs
Browser in the office, phone in the field
Setup
3–5 weeks
Starting price
Setup from €2,900
Today a fault report travels between the phone, WhatsApp, a notebook and a paper job sheet. In Pirdir, it closes in a single work order.
Fault
Customer
Technician
Part
Closed
The boiler is dripping again. Could you come tomorrow?
Luke → Harbour district, afternoon
signature: ______
The path of a fault report
As you scroll down, the work order moves through the real steps in order.
The call is logged
A fault reported by phone, WhatsApp or the portal becomes a work order through the same form, and the appliance’s previous services open with the record.
A technician is assigned
Jobs are assigned by area, skills and the day’s workload. The technician sees the job on the phone with the address and the appliance history.
The customer is kept informed
When the technician sets off, the customer gets an estimated arrival time.
Parts come off stock on site
Parts used are added to the work order and come off the van stock or the warehouse stock.
Signature and invoice
The customer signs on the screen, the job sheet goes out as a PDF, and a draft invoice is ready.
A Tuesday at a service company
Five moments from a day at an HVAC and boiler service team with six technicians. All in one record.
08:10
Routes are ready before work
Jobs are sorted by area before anyone leaves. When Daniel opens his phone he sees five jobs, the addresses and each unit's history.
09:20
An urgent call comes in
A café's ice machine has stopped. The office opens the job, the system suggests the nearest free technician and Daniel's route updates itself.
11:45
The part leaves the van stock
The pump is replaced. The technician adds the part to the work order and the van stock goes from 4 to 3. Nobody counts the van in the evening.
14:30
The customer signs on screen
When the job is done the customer signs on the phone and photos are attached. The service report goes to their inbox as a PDF.
17:40
The office invoices the day
By the end of the day the 14 closed jobs have invoice drafts. Warranty work sits in its own list; billable jobs become invoices.
What field service management software does
Everything below comes ready. Field names, statuses and reports are adjusted to your business during setup.
Calls and work orders
Opens on one screen with the fault type, priority and appointment time.
Technician app
Job list, address, directions, photos and customer signature on the phone.
Appliance and warranty history
Each appliance’s serial number, warranty end date and past services sit on its record.
Parts and van stock
When a part is added to the work order, it comes off the warehouse or van stock.
Job sheets and invoices
The signed job sheet goes out as a PDF, and a draft invoice is prepared for accounts.
Service reports
Jobs per technician, average time to close, and the share of warranty versus paid work.
08:10 · Rooftop
Before his first job, Daniel sees today's five jobs, the addresses and each unit's history on his phone.
Who is field service management software for?
It isn’t for everyone. We also spell out when it won’t fit, so nobody wastes time on a call.
A good fit
You may not need it
Example setup: a service company with 6 technicians
These amounts come from our price list. You can change users and modules in the pricing section.
Discovery
Fault types, work order fields and the report template are taken from the forms you use today.
Setup
Customer and equipment lists are imported and the technicians' phones are set up.
Trial
Two technicians work with the system for a week; gaps are fixed the same week.
Go-live
The whole team moves over, with a short weekly check-in during the first month.
HVAC and boiler service · 6 technicians, 2 office staff
Amounts in euros, excluding VAT. The final figure is confirmed in writing after discovery.
Slide to see the price
Setup is paid once and includes the core and 2 modules. Usage is billed monthly per user, with a minimum of 5 users. Prices are in euros and exclude VAT; we confirm the final price in writing after discovery.
Set up alongside it
They connect to the same core and share customers, documents and users.
Field service management software by industry
The same module is set up with different fields and statuses in each industry.
Let’s get your job sheets off paper.
On the call we look at your current job sheet together. You get, in writing, which fields, statuses and connections will be set up.
Field service management software: common questions
Ask anything not covered here on the call, and we’ll send the answer in writing too.
Does field service software work on a phone?
Yes. The technician app is used on the phone, where the address, appliance history, parts, photos and customer signature are entered on site. If the signal drops, entries are stored on the phone and sent to the office once the connection is back.
How do spare parts come off stock?
When it’s set up with the inventory module, the technician adds the part to the work order and it comes off the warehouse or van stock. Parts that drop to the reorder level trigger an alert.
Are warranty jobs tracked separately?
Yes. Each appliance’s record holds its warranty end date; when a work order is opened it is marked as warranty or paid, and the two show up separately in reports.
At how many technicians do you need field service software?
The threshold usually comes with the second technician. For a tradesman working alone and doing a few jobs a day, a spreadsheet and a phone calendar do the job.
How is the price worked out?
It’s made up of a one-off setup fee and a monthly usage fee per user. Setup starts at €2,900 and includes the core and two modules; each extra module is €650. Usage is €24 per user per month, with a minimum of 5 users. Prices are in euros and exclude VAT; the final price is confirmed in writing after discovery.
Let’s hear about your business in 20 minutes.
The call is free. By the end you’ll know which modules you need, how long setup will take and what it will cost.
On the call you’ll speak with Anıl and Hatice. They are also the ones who build your software.