AI assistant for business: turn every incoming message into the right record.
An AI assistant for business reads the messages your business receives, works out the topic, the customer and how urgent it is, and opens a service ticket, an order or a quote request accordingly. At Pirdir, the assistant works within your records and your rules, and leaves any message it isn’t sure about to the team.
Who it’s for
Teams receiving dozens of messages a day and turning them into records by hand
Where it runs
WhatsApp, email and web forms
Setup
2–4 weeks
Starting price
Module from €650
From copying by hand to records the assistant opens
The same online shop, the month before and the month after the assistant was set up.
Incoming messages
Each message is read, the order number looked up by hand and the details copied into a spreadsheet.
The assistant works out the topic and customer and opens the record; the team checks it.
30 seconds a messageWeekends
The 60 messages from Saturday and Sunday are read one by one on Monday morning.
On Monday morning messages are already sorted by topic, with their records open.
No Monday backlogQuestions and reports
"What was returned most last month?" means pulling a spreadsheet report and losing half a day.
The question is asked in plain words and answered from order and return records.
Answers in minutesReplies to customers
Each person answers the same question in their own words, sometimes with old information.
The assistant drafts a reply from the record; the team approves and sends it.
Replies match recordswon back each week in customer service at the example shop, once the assistant took over reading messages and turning them into records.
09:10 · Warehouse
At the packing table Emma asks the assistant about returns; the answer and a draft carrier claim come from her own order records.
How the assistant handles a message
As you scroll, the assistant works through the message step by step.
It reads the message
Text arriving by WhatsApp, email or a form is read.
It works out the topic
A fault, an order or a price question; which appliance, which product.
It finds the customer
The registered customer is matched by phone number or email.
It opens the record
A record is opened according to your rules, and if you like, it goes to the team for approval first.
What an AI assistant for business does
Everything below comes ready. Field names, statuses and reports are adjusted to your business during setup.
Message classification
Topic, urgency and language.
Customer matching
Phone, email and past records.
Opening records
A service ticket, order, quote request or task.
Draft replies
Suggested replies, sent with the team’s approval.
Rules and limits
You decide what it does on which topics.
Reporting
Topic breakdown and reply times.
A Monday at an online homeware shop
5 October at a five-person online shop selling ceramics and kitchenware. The assistant reads the messages first; the team makes the calls.
08:30
Weekend messages are sorted
63 messages came in over the weekend. The assistant marked 38 as order status, 14 as returns and 6 as price questions, and left the 5 it wasn't sure about to the team.
09:10
A question in plain words
Emma types "Which 3 products were returned most last month?" Mugs, jugs and trays make up 63% of September's 41 returns, and the answer comes from the order records.
09:14
The reason is in the records
11 of the 14 mug returns say "broken in transit", and 9 of those went with the same carrier. The assistant drafts the claim; sending it is Emma's decision.
11:40
A return message becomes a record
A customer sends a photo of a jug that arrived broken. The assistant finds the order by phone number, opens a return and leaves a draft reply for Priya.
15:30
One topic goes approval-free
In two weeks, 120 order status replies needed no correction. Emma lets the assistant answer those without approval; price and complaint messages stay with the team.
Who is an AI assistant for business for?
It isn’t for everyone. We also spell out when it won’t fit, so nobody wastes time on a call.
A good fit
You may not need it
Slide to see the price
Setup is paid once and includes the core and 2 modules. Usage is billed monthly per user, with a minimum of 5 users. Prices are in euros and exclude VAT; we confirm the final price in writing after discovery.
Example setup: a five-person online shop
These amounts come from our price list. Here the assistant is an extra module; you can change your own setup in the pricing section.
Discovery
200 messages from the last three months are sorted by topic, and rules are written for order status, returns and price questions.
Setup
The WhatsApp line and support inbox are connected, and the assistant is given read access to order, return and shipping records.
Approved running
Every record and draft reply from the assistant goes through the team for approval; mistakes are written into the rules.
Go-live
Records open without approval on topics that proved accurate; price and complaint messages stay with the team.
Ceramics and kitchenware, online sales · 2 customer service, 2 warehouse, 1 manager
Amounts in euros, excluding VAT. The final figure is confirmed in writing after discovery.
Set up alongside it
They connect to the same core and share customers, documents and users.
AI assistant for business by industry
The same module is set up with different fields and statuses in each industry.
Let the assistant turn messages into records.
On the call we look at examples of your incoming messages together and write down, as rules, what the assistant should do on which topics.
AI assistant for business: common questions
Ask anything not covered here on the call, and we’ll send the answer in writing too.
Does the AI assistant reply to customers on its own?
It depends on how it’s set up. It can answer questions that can be read from a record, such as order status or an appointment time. Prices, complaints and unclear messages go to the team.
What happens if it opens the wrong record?
At first, the records it opens go to the team for approval. As you see how accurate it is, you decide which topics it can act on without approval.
Does customer data go to an AI company?
The message text is sent to an AI service to be processed. The choice of service, the retention terms and your GDPR privacy notice are agreed together during setup.
Does it understand messages in other languages?
Yes. Messages in English, German, Turkish and other common languages are processed, and typos and abbreviations are mostly understood.
How is the price of an integration worked out?
Each integration is a module and appears as a separate line in the setup quote; extra modules start at €650. The scope of the connection the other program offers can change the work, so the final price is confirmed in writing after discovery. Prices are in euros and exclude VAT.
Let’s hear about your business in 20 minutes.
The call is free. By the end you’ll know which modules you need, how long setup will take and what it will cost.
On the call you’ll speak with Anıl and Hatice. They are also the ones who build your software.